Privacy and Cookie Policy
Introduction
Welcome to BN Health and Fitness’ privacy and cookies notice. BN Health and Fitness respects your
privacy and is committed to protecting your personal data. This privacy notice will inform you as to
how we look after your personal data when you visit our website (regardless of where you visit it
from) as well as where we interact in the course of our business and tell you about your privacy rights
and how the law protects you.
You can download a pdf version of the policy below. Please also use the Glossary to understand the
meaning of some of the terms used in this privacy notice.
Important information and who we are.
Purpose of this privacy notice
This privacy notice aims to give you information on how BN Health and Fitness collects and processes your personal data through your use of this website, including any data you may provide through this website when you make purchases, sign up to our newsletter or downloadable content, utilise our ‘contact us’ form, or take part in a competition. This privacy notice also provides information as to how BN Health and Fitness collects and processes your personal data during the course of our business, including any data you may provide during our conversations, meetings, at exhibitions, networking events and by telephone, email/electronic means or post. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
BN Health and Fitness is the controller and responsible for your personal data (collectively referred to as ” BN Health and Fitness”, “we”, “us” or “our” in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relations to this privacy notice. If you have any questions about this privacy notice, including any requests to
exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: BN Health and Fitness
Name or title of Data Privacy Manager: Peter Blakey-Novis
Email address: bnhealthandfitness@gmail.com
Postal address: BN Health and Fitness, Unit 38, Newhaven Enterprise Centre, Denton Island,
BN99BA
Telephone number: 07859 939496
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 14 March 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, last name or company. When you enquire about our services and during the course of providing services to you we may collect the following personal information when you provide it to us:
- Your home address, date of birth
- Health information – including, for example, about weight, appetite and digestive issues
- Your GPs contact details and any prescribed medications
We collect data about:
● Adults as individual patients
● Adults who are parents/carers/guardians with parental responsibilities for children (under 18s) that they are referring as patients
● Children as individual patients – health data only – no contact telephone or email data for the child directly
● Contact Data includes billing address, delivery address, home addresses, email address and
telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system and platform and
other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your
interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact, Financial, Transaction, Profile and
Marketing and Communications data by filling in forms, during conversations and meetings, or by corresponding with us by post, phone, email, text message, online form, social media messaging, or otherwise. This includes personal data you provide when you:
○ apply/request/book our services;
○ create an account or purchase products on our website;
○ utilise the ‘refer a friend’ function on our website;
○ subscribe to our services or publications;
○ join a loyalty programme;
○ request marketing to be sent to you;
○ leave a comment on our website;
○ enter a competition, promotion or survey; or
○ give us some feedback
○ contact us with an enquiry or to report a problem.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns, including contact data where tasks are carried out via our website but remain uncompleted, such as incomplete orders or abandoned baskets. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy at the end of this privacy notice.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
○ Technical Data from the following parties:
(a) analytics providers, such as Google Analytics based in the US;
(b) advertising and affiliate networks; and
(c) search information providers
○ Your employer and credit checking agencies if applicable
○ Identity and Contact Data from publicly available sources such as Companies House
and the Electoral Register based inside the EU.
○ Identity and Contact Data provided at events such as business cards or attendee lists.
○ Identity and Contact Data from data brokers or aggregators based inside the EU.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation
We rely on consent as one of the legal bases for processing your personal data where you have given
it. In relation to sending third party direct marketing communications to you via email or text message we will only rely upon consent. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the
specific purpose for which we are using your data. Please contact us if you need details about the
specific legal ground we are relying on to process your personal data where more than one ground
has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To create an account and register you as a new customer (directly or via social media) | (a) Identity (b) Contact | ● Performance of a contract with you |
| To manage our relationship with you which will include: ● Notifying you about changes to our terms or privacy policy ● Asking you to leave a review or take a survey ● Service announcements ● Providing you with any information | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | ● Performance of a contract with you ● Necessary to comply with a legal obligation ● Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To process and deliver your order including: ● Order details ● Keeping you informed of the order status ● Manage payments, fees and charges ● Collect and recover money owed to us ● Assist fraud prevention and detection | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | ● Performance of a contract with you ● Necessary for our legitimate interests (to recover debts due to us) |
| To engage with you on our website, such as in the comments section of one of our blogs | (a) Identity (b) Contact | ● Necessary for our legitimate interests in communicating with you and enabling us to provide comments and assist with anything raised in your comments |
| To enable you to partake in a prize draw, competition or complete a survey, or receive an award for buying from us. | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | ● Performance of a contract with you ● Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) ● Where you have decided to enter into a competition or event, for the performance of a contract with you |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, setting default options for you) | (a) Identity (b) Contact (c) Technical | ● Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) ● Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. This can be done by using a pixel or cookies which help to display relevant adverts on social media. | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | ● Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use our database and data analytics to improve our website, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes. | (a) Technical (b) Usage (c) Contact (d) Identity (e) Marketing and Communications | ● Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about products and services and offers that may be of interest to you, such as in our direct marketing activities (including our email newsletter and social media marketing) | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | ● Necessary for our legitimate interests (to develop our services and grow our business) or ● Consent |
| To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets. | (a) Identity (b) Contact (c) Usage | ● Necessary for our legitimate interests (to improve the shopping experience of our customers and grow our business) |
| To gather CVs and other such information in respect of the recruitment process | (a) Identity (b) Contact | ● Fulfilment of contract ● Necessary for our legitimate interests (to grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around
marketing and advertising. We have also established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think
you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us where you have opted to do so or where you
have requested information from us or purchased services from us or if you provided us with your
details when you entered a competition and, in each case, you have not opted out of receiving that
marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company
outside BN Health and Fitness for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the
opt-out or unsubscribe links on any marketing message sent to you or by contacting us at any time.
We will need to maintain a restricted record of Contact and Identity Data where you have opted out
of receiving marketing and this is to prevent any future marketing being carried out and, unless
otherwise informed, no other processing shall be carried out in relation to this information.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or
access cookies. If you disable or refuse cookies, please note that some parts of this website may
become inaccessible or not function properly. For more information about the cookies we use, please
see our cookies policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably
consider that we need to use it for another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain
the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in
the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
● We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
This section is relevant to the data we hold about our clients’ contact details for marketing purposes
(unless you have opted out). We may use external third parties who are based outside the European
Economic Area (EEA) and their processing of your personal data will involve a transfer of data outside
the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is
afforded to it by ensuring at least one of the following safeguards is implemented:
● We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
● Where we use providers based in the US, we will check their procedures for data that is transferred from the European Economic Area (EEA), the UK and Switzerland – referred to as ‘Europe’, before using their services to ensure there is adequate protection.
● Please contact us if you want further information on the specific mechanism used by us when
transferring your personal data out of the EEA.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit
access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it
for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature,
and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of
your personal data, the purposes for which we process your personal data and whether we can
achieve those purposes through other means, and the applicable legal requirements.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This
enables you to receive a copy of the personal data we hold about you and to check that we are
lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need to verify the
accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data
where there is no good reason for us continuing to process it. You also have the right to ask us to
delete or remove your personal data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note, however, that we may not always
be able to comply with your request of erasure for specific legal reasons which will be notified to you,
if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of
a third party) and there is something about your particular situation which makes you want to object
to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Where you object to direct marketing we shall maintain a restricted record of Contact and Identity
Data recording that you have opted out of receiving marketing and we can ensure that no future
marketing is carried out. Unless otherwise informed no other processing shall be carried out in
relation to this restricted record. We will need to maintain where you have opted out of receiving
marketing and this is to prevent any future marketing being carried out and, unless otherwise
informed, no other processing shall be carried out in relation to this information.
Request restriction of processing of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios: (a) if you want us to establish the data’s
accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you
need us to hold the data even if we no longer require it as you need it to establish, exercise or defend
legal claims; or (d) you have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third
party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Note that this right only applies to automated information which you initially provided consent for us
to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out before you withdraw your
consent. If you withdraw your consent, we may not be able to provide certain products or services to
you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure
your right to access your personal data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person who has no right to receive it. We
may also contact you to ask you for further information in relation to your request to speed up our
response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer
than a month if your request is particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to
enable us to give you the best service/product and the best and most secure experience. We make
sure we consider and balance any potential impact on you (both positive and negative) and your
rights before we process your personal data for our legitimate interests. We do not use your personal
data for activities where our interests are overridden by the impact on you (unless we have your
consent or are otherwise required or permitted to by law). You can obtain further information about
how we assess our legitimate interests against any potential impact on you in respect of specific
activities by contacting us
Performance of Contract means processing your data where it is necessary for the performance of a
contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is
necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors based in the United Kingdom who provide IT and
system administration services, website platforms, payment processing services (eg PayPal),
electronic contract signing and data shredding services.
● Professional advisers/bodies acting as processors or joint controllers including lawyers,
bankers, auditors, credit reference agencies, marketing companies, HR companies,
accountants, bookkeepers, payroll and pension companies, compliance specialists and
insurers based in the United Kingdom who provide consultancy and other services.
● HM Revenue & Customs, regulators and other authorities based in the United Kingdom who
require reporting of processing activities in certain circumstances.
● Data protection authorities, the police and other crime prevention and detection agencies if
required.
● Marketing automation platforms, acting as a processor, such as The Rocket Science Group
LLC t/a MailChimp based in the US and within the EEA, who provide email marketing
automation services. See further information –
https://mailchimp.com/en-gb/help/mailchimp-european-data-transfers/
● Survey development and distribution platforms, acting as a processor, such as Survey Monkey
Inc. and SurveyMonkey Europe UC t/a SurveyMonkey, based in the US and within the EEA
who provide online survey development services.
● Social media platforms acting as processor or joint controllers
COOKIES POLICY
This Cookie Policy explains what cookies are, how they are used on this website, and how you can
manage them. We are committed to complying with the UK GDPR and the Privacy and Electronic
Communications Regulations (PECR). We encourage you to review this policy regularly for updates.
What Are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website. They
store information such as your preferences, device configuration, or activities on the website to
enhance your browsing experience.
Cookies may be either:
● Session Cookies: These are temporary and expire when you close your browser.
● Persistent Cookies: These remain on your device for a set period or until manually deleted.
Cookies typically do not contain personal data, but they may collect data that can indirectly identify
you, such as your IP address.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They do not
store any personally identifiable information.
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and
reporting information anonymously. For example, we use Google Analytics to measure
website usage and improve user experience. For more details, see Google’s cookie usage page.
Functional Cookies
These enable enhanced functionality and personalisation, such as remembering your
preferences.
Targeting/Advertising Cookies
These cookies track your browsing habits to deliver ads that are relevant to you. They may
also limit the number of times you see an ad.
Third-Party Cookies
Some features, such as social sharing via Facebook or Twitter, may set cookies from third-party services. These are governed by the respective third party’s privacy policies.
How We Obtain Your Consent
We will not place cookies (other than strictly necessary cookies) on your device without your explicit
consent. Upon your first visit to our website, a cookie banner will appear to:
● Inform you about the cookies we use.
● Provide you with the option to accept or manage your cookie preferences.
You can update your cookie preferences at any time by clicking the button or icon shown on the
website for managing cookies.
How to Manage or Disable Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain
cookies may impact the functionality of our website. Below are links to manage cookies for common
browsers:
● Google Chrome
● Mozilla Firefox
● Safari
● Microsoft Edge
To find out how to manage cookies please click here or refer your browser’s help options for more
information. Please remember that if you amend your cookie settings your browsing experience may be negatively affected. You may be unable to use some of our online services.
